SunTrust Online Banking Login

Video demonstration and instructions on how to use the SunTrust Online Banking Login:

How to Log into the SunTrust Online Banking site:

1. The place to start the login process is this page: Use this page to input your login information and gain access to your personal SunTrust site. Keep the site bookmarked. With the ease and simplicity of online and mobile banking, you will find that you will be coming back every few days, and bookmarking the site on your computer will make your login faster.
2. The login part of this page is on the left side, about the upper middle of the screen. Now, you can't just sign in right away. You need to click on either "Online banking" or "Online Cash Manager."
3. When you have selected the option that applies to your account, the next step is to type your User ID into the top box of the login area.
4. Type your password into the password section next. Be careful during this part, becuase it can be easy, especially when you are in a rush, to log in too fast to pay attention to the order of your keystrokes. If you move too fast or carelessly, you may end up locked out of the system for some time becuase of putting in the wrong password. If the site thinks you are trying to hack in, it will lock you out. It's for your security, but it can backfire.
5. There is a vibrant orange bar under the login boxes. Click on this button in order to finish logging in.


Password Reset Instructions:

1. Suntrust is well designed when it comes to customer use, even if it takes a bit to find the login itself. On the login page linked above is a link, just under the orange sign in button, that you need to click on.
2. On this next page, click on the option that says "I forgot my password." You may not need to do this since this is the default position for the selector.
3. If you can still remember your User ID, type it into the top box that appears after you press the button to continue.
4. Now, type your email address into the box under the User ID box.
5. Click on the small grey "reset password" button and you should be home free in just a few more steps. Follow the links on the email that you will get in a few minutes and you should be able to log into your account with the new password in a few minutes.

Contact SunTrust:

1. Customer Service
800.SUNTRUST (800.786.8787)
2. Online Banking, PC Banking, Bill Pay, and Mobile Banking
3. SunTrust Bank
P.O. Box 85024
Richmond, VA 23285-5024